Case Study: Market Street Veterinary Hospital achieves a $225,331 annual revenue increase with PetDesk

Market Street Veterinary Hospital - Customer Case Study

Market Street Veterinary Hospital, a full-service animal hospital in Downtown San Diego with three full-time veterinarians, three technicians, two receptionists and more than 7,000 active clients, had tried multiple client communication systems with little impact. Despite doing well overall, Dr. Dorian found the practice struggling with high no-show rates, insufficient client return visits and an overworked staff, so they turned to PetDesk for a more effective solution.

PetDesk implemented its full solution—mobile-first apps, email and text messaging, appointment and health service reminders—which reduced no-shows, increased appointments and lightened staff workload. Over two years the practice saw 1,538 more annual appointments, saved 565 staff hours, had over 1,000 app downloads in the first year, and generated $225,331 in increased annual revenue after adopting PetDesk.

Market Street Veterinary Hospital

Dorian

Owner