Case Study: North American Veterinary Clinic achieves 35% increase in annual appointments and recovers 56% of lost clients with PetDesk

How this veterinary hospital grew revenue by getting 56% of clients back in the door

North American Veterinary Clinic faced significant client churn—many pets weren’t receiving ongoing care and Dr. Woods estimated 67% of patients were missing needed services. To improve retention, the clinic adopted PetDesk’s mobile-first solution, deploying the PetDesk App and Reminder System to give clients a single, convenient place for pet care and more effective appointment reminders.

PetDesk’s app and reminder program re-engaged clients and drove measurable growth: the clinic recorded 1,005 additional appointments in a year, a 27% increase in appointments per client, 56% of lost clients recovered, and a 35% increase in annual appointments after implementing PetDesk.

North American Veterinary Clinic