Case Study: Los Angeles Pet Hospital achieves 56% increase in recovered clients with PetDesk

How this veterinary hospital grew revenue by getting 56% of clients back in the door

Los Angeles Pet Hospital was facing significant client churn — Dr. Woods could attract new clients but many existing clients weren’t returning, leaving “67% of the pets in my practice” without proper ongoing care. To tackle missed follow-ups and low retention, the hospital partnered with PetDesk and implemented the PetDesk App and Reminder System.

Using PetDesk’s mobile-first app and reminder platform, Los Angeles Pet Hospital re-engaged clients and drove measurable growth: 1,005 additional appointments in a year, a 35% increase in annual appointments, 27% more appointments per client, and a 56% increase in recovered clients over an 18-month period. PetDesk’s solution improved retention and boosted revenue even with fewer new clients that year.