Case Study: Azalea Lakes Veterinary Clinic achieves 50% more monthly appointments with PetDesk

How this veterinary clinic was able to institute a new technology with only 2 hours of work and no disruption to their client base

Azalea Lakes Veterinary Clinic is a four‑doctor practice in Baton Rouge founded by Dr. Suzanne Boucher; Dr. Tara Farmer handled onboarding of the PetDesk App and Reminder System. The clinic was hesitant to adopt new technology due to past difficult implementations and needed a low‑disruption solution that wouldn’t add work for staff or confuse clients.

PetDesk delivered an account manager‑led setup that required just four calls totaling two hours (server integration, workflow review, staff training, and launch support) and launched with no client disruption. Within a week staff were comfortable using the system, and by the end of the first year more than 20% of clients had adopted the app (596 downloads), producing 400+ additional appointments per month — roughly a 50% increase in monthly appointments.

Azalea Lakes Veterinary Clinic

Tara Farmer

DVM & Owner