Case Study: Bluemound Animal Hospital achieves 38% fewer no-shows with PetDesk Appointment Reminders

How this vet hospital focused on appointment reminders to decrease no-show rates by 38%

Bluemound Animal Hospital, a 4‑doctor veterinary practice in Brookfield, Wisconsin with more than 28 years of service and over 10,000 appointments annually, faced a rising no‑show rate of about 13% (more than 1,500 missed appointments) as clients became busier. The practice was using PetDesk for appointment and reminder management and needed a more effective way to reduce missed visits.

Using the PetDesk App and Reminder System—two‑day confirmation messages, app calendar day‑of/hour‑before reminders, and night‑before calls to unconfirmed clients—Bluemound lowered missed appointments by 38%, cutting the no‑show rate from 13% to 8%, resulting in 591 more completed appointments and a 10% reduction in lost clients. PetDesk’s solution helped sustain appointment and revenue growth for the practice.

Bluemound Animal Hospital

Weaver

Bluemound Animal Hospital