Case Study: Valley Veterinary Clinic achieves rapid onboarding and improved client engagement with PetDesk

How this practice was able to implement PetDesk in just 66 minutes

Valley Veterinary Clinic, owned by Dr. Ashley Jones, faced a retention challenge: its largely young, transient client base from nearby Fort Drum wasn’t responding to postcards or phone calls. Dr. Jones chose PetDesk’s communication platform (app with reminders, reporting and two-way texting/push/email) to modernize outreach in a way that fit her clients’ preferences and required minimal disruption during rollout.

PetDesk implemented the solution with two setup calls totaling 1 hour and 6 minutes and a 15-minute training after which staff were immediately using the system and loading patient records. PetDesk’s reminders and two-way messaging made client outreach simple and free for clients, delivering quick, measurable setup time and improved communication that Dr. Jones says adds clear value to the practice.

Valley Veterinary Clinic

Ashley Jones

Valley Veterinary Clinic