Case Study: San Diego Veterinary Clinic achieves $225K+ annual revenue increase and slashes no‑show rate with PetDesk

How this practice increased annual revenue by $225k+ with engaged clients

San Diego Veterinary Clinic, a full-service animal hospital serving roughly 7,000 active clients and 10,000 pets with a small clinical team, was losing revenue to high no-show rates, low compliance, and staff exhaustion. After trying other tools without material impact, the practice turned to PetDesk and implemented the full PetDesk Solution (apps, email, text, appointment reminders, health service reminders) to improve client engagement.

Using PetDesk’s mobile-first communication system, the clinic cut no-shows from 11% to under 3%, saw more than 1,000 clients download the app, generated 1,538 additional annual appointments, saved 565 staff hours, and increased annual revenue by $225K+. PetDesk’s solution reduced staff workload, boosted client retention and appointments, and delivered measurable ROI (the owner reported it “paid for itself 10 times over”).

San Diego Veterinary Clinic