Case Study: Care-Pets Animal Hospital saves dozens of staff hours and generates $163,260 with PetDesk Two‑Way Messaging

How a practice saved their team hours by moving callbacks and confirmations to text

Care-Pets Animal Hospital relied heavily on phone calls for confirmations, patient updates and test results, with more than 70% of those calls going to voicemail and only about 30% of calls reaching clients. To address this, the practice engaged PetDesk and adopted the PetDesk App and Two-Way Messaging to move callbacks and outbound communications from voicemail to text.

PetDesk implemented the core dashboard and Two-Way Messaging with quick, customized training, enabling staff to send messages in a couple clicks and manage curbside workflows more efficiently. As a result, the practice estimates at least two hours saved daily (roughly 12 hours/week), automation saved 19 hours in one month, client response rates rose from ~30% by phone to ~80% by text, and Care-Pets generated $163,260 in incremental revenue in the first seven months with PetDesk.

Care-Pets Animal Hospital