Case Study: Albert North Veterinary Clinic achieves a 20% reduction in phone bookings and stronger client engagement with PetDesk

How a clinic saved time and improved client bonds by adopting an app

Albert North Veterinary Clinic faced rising client expectations and too many phone calls for appointments and reminders, so they needed mobile channels and a reminder system that could support their loyalty program. In November 2018 the clinic implemented PetDesk, adopting its mobile app, texting capabilities and a customizable loyalty program to streamline client access and communications.

PetDesk’s app and texting reduced front‑desk phone work and made clients self‑serve: nearly half of active clients had downloaded the app within 11 months, 62% of appointment bookings after health reminders were completed digitally (October 2019), and the clinic saw more than a 20% reduction in time spent booking appointments by phone. PetDesk’s solution also boosted client engagement and loyalty as staff promoted the app at check‑in, freeing time for higher‑value work.

Albert North Veterinary Clinic

Jennifer

Marketing Manager