Case Study: 43rd Avenue Animal Hospital cuts phone bills and improves care with PetDesk

43rd Avenue Animal Hospital cuts phone bills nearly 40% with PetDesk

43rd Avenue Animal Hospital, a veterinary practice, faced challenges with high call volume, an outdated phone system costing $900 a month, and wasted staff hours on manual loyalty program management. To solve this, they adopted PetDesk's suite of products, including PetDesk Phones, PetDesk Communications, and PetDesk Direct Booking, alongside the Shepherd practice management system.

By implementing PetDesk's solutions, the clinic drastically cut its phone bill by nearly 40% to $427 a month and saw weekend voicemail volume plummet. PetDesk Direct Booking automatically filled 5-10 appointments each weekend and brought in 14 new clients within the first six weeks. The integration with Shepherd also slashed the time to complete notes and invoices to just 3 minutes per patient. The vendor, PetDesk, delivered an undeniable return on investment through significant cost savings, improved workflows, and an enhanced client experience.

43rd Avenue Animal Hospital