Case Study: Jewish General Hospital simplifies and automates surgeon scheduling with PetalMD's Petal Scheduling

How Did Surgeons at the Jewish General Hospital Simplify Their Schedule Management

The General Surgery Department at Jewish General Hospital — composed of 15 surgeons and 23 residents across two sites — faced a complex scheduling challenge: coordinating operating-room availability, resident–physician assignments, absences, on-call coverage and frequent changes (about 250 shift exchanges per month) with a legacy system that was time-consuming and error-prone. To address these issues they adopted Petal Scheduling from PetalMD.

PetalMD implemented Petal Scheduling with automated planning rules, real-time group and personal calendars, self-service shift exchanges and automatic physician–resident linking. The solution centralized and sped up schedule creation and communications (about 420 physician schedules are now created annually via Petal Scheduling), improved coverage and equity between sites, reduced planning time, and made monthly shift exchanges faster and more reliable.

Jewish General Hospital