Case Study: CHC Care Network achieves real-time, centralized on-call management and improved patient safety with PetalMD

Digitizing Your On-Call Schedules to Better Meet the Needs of Patients

CHC Care Network, a six-hospital network in Liège, Belgium, struggled with fragmented, paper-based on-call schedules that caused slow, error-prone communication and risks to patient safety. To centralize schedules, eliminate paper lists, standardize processes and improve reachability, CHC selected PetalMD’s Petal On-Call solution.

PetalMD implemented a real-time, centralized on-call platform with mobile access, secure messaging, autonomous shift swaps, a centralized staff directory and analytics, deployed across all six hospitals over about one year and onboarding nearly 1,000 physicians and staff. The PetalMD deployment reduced intermediaries and emergency response delays, saved administrative time by eliminating manual transcription, increased physician autonomy for swaps, improved visibility of coverage, and enhanced data security — backed by PetalMD’s platform-level satisfaction metrics (98%) and network-wide adoption.

CHC Care Network

Julien Pierard

Project Coordinator