Case Study: Centre Médical Laval GMF achieves 90% fewer patients waiting and streamlined walk-in appointment management with PetalMD's Petal Booking

An automated solution to the challenges facing walk-in clinics

Centre Médical Laval Gmf, a 19‑physician clinic handling roughly 750 walk‑in consultations per week, struggled with long morning lines, heavy phone traffic and administrative strain from managing walk‑in patients. To modernize access and reduce front‑desk pressure, the clinic adopted PetalMD’s Petal Booking appointment management system.

PetalMD implemented an automated phone line and e‑booking platform that cut the number of patients waiting outside by about 90% within a month and left fewer than five people waiting each morning; staff saw shorter wait times, fewer no‑shows, freed phone lines and rapidly improved patient satisfaction. Adoption was fast—nearly all walk‑in slots were being scheduled through Petal Booking after two weeks—delivering clear operational relief and measurable efficiency gains.

Centre Médical Laval Gmf

Ghislaine Bilodeau

Assistant Director