Case Study: Thryv achieves scalable back-office growth with Personiv

Thryv ramps up to 700 FTEs in one year with Personiv

Thryv, a full-service media company, had been outsourcing with a leading India-based BPO for over a decade but needed a more flexible partner to scale with them. Their previous provider used rigid processes that did not meet Thryv's needs for the next phase of their growth. They turned to Personiv for a new business process outsourcing partnership.

Personiv provided flexible and scalable outsourcing solutions, allowing Thryv to grow on their own terms. The partnership quickly expanded from a small team to 700 full-time employees within one year. Personiv delivered efficiencies and significant cost-savings, which Thryv reinvested into growing their teams and new service lines for their SMB customers.

Thryv