Case Study: RSNA achieves streamlined billing and a single system of record with Personify360 (Personify Corp)

RSNA - Customer Case Study

The Radiological Society of North America (RSNA) was running five separate systems to manage subscriptions, membership and other basic customer functions, which left customer accounts fragmented and made billing, accounting and customer tracking effectively impossible. Consolidation was needed to centralize data and improve membership and subscription management.

RSNA chose Personify360 for its flexibility and minimal required modifications, using small screen tweaks, a few custom fields and Data Analyzer reporting to move the solution from a 90% to a 99% fit. The platform enabled centralized payment processing, a single system of record with APIs for custom web experiences, and streamlined billing—freeing staff for higher-value work and improving customer data management.

RSNA

Spencer Moore

Director of Information Management