Case Study: SimpleHealth achieves rapid, HIPAA-compliant telemedicine ID verification with Persona

SimpleHealth streamlines compliance in telemedicine with Persona

SimpleHealth, a telemedicine and prescription fulfillment service focused on women’s health, needed to navigate fragmented state-by-state identity and drug-dispensing laws while scaling demand for virtual consultations and medication delivery. To meet those compliance and throughput challenges, SimpleHealth partnered with Persona and adopted Persona’s identity platform (including Persona Workflows and Secure Document Submission).

Persona delivered an automated verification solution covering Driver’s Licenses, State IDs, Passports, Work Permits, and other document types, with checks for expiration, layout/color analysis, and tamper detection, plus integrations into SimpleHealth’s manual review and EHR workflows. The result: verifications average under 7 seconds, SOC 2 Type II security and HIPAA-aligned safeguards, expanded multi-state ID coverage, and the ability to handle demand spikes while maintaining regulatory compliance.

SimpleHealth

Ryan Quigley

Founder & President