Case Study: Postmates achieves fraud prevention and seamless courier onboarding with Persona

Postmates deters fraud in its 3-sided marketplace by verifying couriers with Persona

Postmates, a logistics platform that connects customers, merchants, and local couriers, needed to prevent fraud and ensure courier safety by verifying that couriers sign up with real identities—without slowing courier growth or hurting onboarding conversion. To meet that challenge, Postmates selected Persona for identity verification.

Persona provided a customizable, low‑friction identity verification solution with a simple API and streamlined UI that allowed Postmates to enforce strong identity checks while delivering instantaneous results for new couriers. As a result, Postmates improved protection for buyers and merchants, implemented robust verification without impacting courier conversion or growth, and freed engineering resources to focus on other priorities while continuing to explore additional Persona use cases.

Postmates

Dave Auerbach

Tech Lead and Engineering Manager, Risk