Case Study: Cisco cuts account recovery time and standardizes workforce verification with Persona

Cisco cuts account recovery from hours to minutes with Persona

Cisco, a global technology leader, faced challenges with manual and inconsistent workforce identity verification processes. This created security gaps and operational bottlenecks, as employees often waited hours for help desk agents to recover accounts. Cisco partnered with identity verification vendor Persona to automate and standardize these processes.

Persona implemented its Dynamic Flow and Verifications products to automate help desk account recovery and provide IAL2-compliant verification. This solution cut account recovery time from hours to just five minutes, saving thousands of support cases quarterly. Persona enabled Cisco to achieve consistent, auditable security standards across its global workforce while freeing up agents to focus on more complex issues.

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