Case Study: Harbour Healthcare reduces distressed behaviours with PainChek from Person Centred Software

Harbour Healthcare cuts distressed behaviours from 32 to 3 with Person Centred Software

Harbour Healthcare, a care provider operating 20 residential, nursing, and dementia care homes across England and Wales, sought to improve the quality of life for residents, particularly those living with dementia who are often unable to communicate their pain. This challenge led them to partner with vendor Person Centred Software and implement their product, PainChek.

Person Centred Software's PainChek solution uses AI facial recognition technology to objectively assess pain levels, replacing subjective methods. The implementation, supported by thorough training, provided staff with hard data to make informed decisions about medication and care. The results were significant, with one resident's distressed behaviours reducing from 32 instances to just 3 within two months. This improvement created a calmer environment for all residents and gave staff more confidence and time to provide person-centred care.

Harbour Healthcare