Case Study: Dovehaven Care Homes enhances resident care outcomes with Person Centred Software

Dovehaven Care Homes improves resident outcomes with Person Centred Software across 23 homes

Dovehaven Care Homes, a family-owned group of 23 homes specializing in dementia care, faced challenges with its outdated, paper-based systems. These processes were cumbersome, inefficient, and made oversight difficult, especially during the COVID-19 lockdowns. Seeking to enhance care quality through digital transformation, Dovehaven chose to implement the Connected Care Platform from vendor Person Centred Software.

The solution from Person Centred Software included digital social care records, a wellness and activities platform, a digital reception system, and an integrated pain assessment tool. This led to significant improvements in operational efficiency, data accuracy, and compliance. The results included caregivers spending more quality time with residents, a notable decrease in resident falls, a reduction in the use of certain medications, and an overall improvement in resident outcomes and satisfaction, which also enhanced the group's reputation and financial performance.

Dovehaven Care Homes