Case Study: Vermont Mutual Insurance Group transforms policy issuance and underwriting with Persistent Systems

Vermont Mutual transforms Policy Issuance & Underwriting

Vermont Mutual Insurance Group partnered with Persistent Systems to modernize its policy issuance and underwriting processes. The insurer needed to standardize legacy systems for quote and application handling across multiple product lines, improve business agility, and reduce operational costs with automation, while integrating with Guidewire InsuranceNow and moving toward a more flexible, API-led architecture.

Persistent Systems implemented a modern microservices-based solution using Java, React.js, Guidewire InsuranceNow, Corticon, Appian, Smart Communication, and MySQL, along with a cloud migration strategy and improved enterprise database design. The transformation improved turnaround time and communication quality, supported real-time rate quotes for 85% of requests, served over 3,000 monthly agents, and helped Vermont Mutual achieve 100% customer satisfaction for more than three years.

Vermont Mutual Insurance Group