Case Study: Vermont Mutual Insurance Group improves customer service and speeds time-to-market with Persistent Systems and AWS

Vermont Mutual improves customer service and accelerates time-to-market with AWS

Vermont Mutual Insurance Group, one of the ten oldest mutual property and casualty insurers in the U.S., was facing growing challenges with manual application deployments, legacy code maintenance, inconsistent environments, and downtime risks that could impact financial transfers. The company turned to Persistent Systems for help modernizing its insurance operations and planning a cloud migration to AWS.

Persistent Systems migrated Vermont Mutual’s Quote and App functionality for multiple products to AWS, rebuilt its rating interface with an API-led microservices architecture, and integrated Guidewire InsuranceNow for rating and underwriting. The result was improved customer service and operational efficiency, 100% CSAT for over three years, faster time to market for feature changes from two months to two weeks, and a disaster recovery RTO improvement from 24 hours to two hours.

Vermont Mutual Insurance Group