Case Study: a leading regional bank boosts digital transaction volume by 20% with Persistent Systems' enterprise payments strategy

US’ Leading Regional Bank Revamps Enterprise Payments Strategy to Defend Business and Drive Growth

Persistent Systems helped a leading regional bank in the southeast U.S. address the challenge of integrating multiple financial firms acquired since 2017. As the bank expanded across Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, it needed a unified enterprise payments strategy to bring together diverse systems and customer bases while improving customer experience and staying competitive.

Persistent Systems established the bank’s enterprise payments strategy by combining payments domain expertise, technology leadership, governance, roadmap development, and training for the EPS team. The work was designed to improve customer onboarding efficiency by 30%, reduce system downtime by 25%, and increase digital transaction volume by 20%, helping the bank build a more cohesive and scalable payments operation.