Case Study: a healthcare software solutions firm achieves 80% faster payer onboarding with Persistent Systems' GenAI solution

Transforming a healthcare software platform with Generative AI

The customer, a healthcare software solutions firm, faced challenges in manually onboarding new payers due to slow, non-scalable data entry and a required expertise in a proprietary Domain Specific Language (HRL). This process created significant bottlenecks. To address this, they partnered with Persistent Systems.

Persistent Systems implemented a cloud-based Generative AI solution using OpenAI GPT 3.5-Turbo APIs on MS Azure. The solution automated data entry and functioned as a transpiler to generate the required HRL code. This approach resulted in an 80% faster onboarding process for payers, generated additional revenue for the customer, and achieved a 75% savings in total labor costs.