Case Study: a US-based security integrator achieves rapid ITSM go-live in 10 days with Persistent Systems and ServiceNow

Setting up ServiceNow-powered IT Service Management and Operations for a Carve Out within Ten Days

The client, a US-based security integrator, needed to implement a complete IT service management process from scratch after being carved out as a standalone entity, with the challenge of supporting 500 employees and adhering to strict SLAs from day one. Persistent Systems configured a ServiceNow platform to establish a robust and scalable foundation for IT operations within an extremely aggressive ten-day timeline.

Persistent Systems rapidly deployed ServiceNow ITSM and ITOM modules, integrating them with Microsoft tools like Intune and Teams to enable automated asset discovery and AI-powered self-service ticketing. This resulted in a zero-defect roll-out that met all transitional deadlines, improved SLA management for IT incidents, and laid the foundation for an enhanced user experience and future automation.