Case Study: a leading cloud hyperscaler achieves unified, secure GenAI search with Persistent Systems' ServiceNow connectors

ServiceNow Connectors Help Hyperscaler Deliver GenAI-led Unified, Secure, and Conversational Search Functionality

A leading cloud hyperscaler wanted to increase adoption of its enterprise AI/ML platform by building a generative AI-driven search tool. The challenge was to securely ingest vast amounts of data, including content and permissions, from its clients' various ServiceNow systems. The company partnered with Persistent Systems to develop a specialized ServiceNow connector to address this need.

Persistent Systems designed and developed the high-performance connector, utilizing relevant APIs and incorporating automated DevSecOps testing for security and quality. The solution enabled the hyperscaler's platform to seamlessly integrate data, providing enterprise clients with a secure, conversational search experience. The measurable outcome was the ability to ingest over one million ServiceNow records within just a few hours, leading to improved market readiness and greater adoption of the platform among its clients.