Case Study: a cloud-based remote work tools provider achieves 40% cost savings with Persistent Systems Salesforce expertise

Optimized Total Cost of Ownership with Zero Business Disruption

The customer, a cloud-based remote work tools provider, faced challenges with the high total cost of ownership of its complex and highly customized Salesforce environment, which included CPQ, Lead Management, and Billing. They needed to optimize costs on licenses and storage while ensuring zero disruption to their business operations and maintaining high-quality support for users during a full transition of application responsibilities. They partnered with vendor Persistent Systems for its Salesforce expertise.

Persistent Systems implemented a global delivery model to minimize customizations and reduce maintenance costs. By leveraging accelerators and GenAI to build a knowledge base, they increased developer productivity by 20-25% and improved ticket resolution by 10% quarter-on-quarter. This strategy resulted in the vendor taking 100% ownership of the transition and delivery, achieving 40% cost savings for the customer over five years.