Case Study: a leading loyalty and event management company reduces infrastructure costs with Persistent Systems and Azure

Modernizing loyalty management solution on a cloud-based platform for incentive management industry leader

A leading loyalty and event management company faced significant business challenges due to its highly customized, on-premise software infrastructure. Operating over 2,500 programs for 70+ customers, the company struggled with scalability, high operational costs, and difficulty deploying updates. They partnered with Persistent Systems to modernize their solution on a cloud-based, SaaS-enabled platform to drive innovation and improve efficiency.

Persistent Systems designed and deployed a modernization program for the client's incentive management product using an API-first architecture on Microsoft Azure and technologies like .NET 6.0, React, and Next.JS. This solution resulted in a 55% reduction in infrastructure operations costs, which were then reinvested into product innovation. The improved agility and service quality led to an 89% Net Promoter Score for their core product and helped their end customers achieve 25% year-over-year growth.