Case Study: India’s Most Innovative Bank achieves 80% IT services cost reduction with Persistent Systems Salesforce Managed Services

Managed Services to help one of India’s top banks leverage the best of Salesforce

India’s Most Innovative Bank worked with Persistent Systems to modernize a paper-based, manual loan disbursement process while supporting multiple product launches on a tight timeline. The bank also needed strong change management across teams, oversight for more than 150 integration points, and support for the ticket volume created by the organizational rollout.

Persistent Systems implemented ITIL-compliant Salesforce Managed Services, leveraging Salesforce expertise across multiple Salesforce products, built-in automation and CI/CD accelerators, and integrations with ITSM and CTI through a modular service model. As a result, the bank achieved an 80% reduction in IT services cost, supported 150+ product integrations via MuleSoft, and moved from ad hoc support to ITIL 4-compliant processes.