Case Study: a leading US financial institution streamlines IAM and improves user experience with Persistent Ignite

Leading US Financial Institution Overcomes Merging Challenges and Transforms Business Operations with Ignite

A leading US financial institution faced significant challenges following a merger, particularly with its complex and outdated Identity and Access Management (IAM) systems. The legacy solutions from Oracle Identity Manager (OIM) had poor usability, hindered business flow, and lacked critical features like dynamic forms, making it difficult to adapt to the new organization. Persistent Systems was engaged to help overcome these obstacles and streamline operations.

Persistent Systems implemented its innovative Ignite solution to simplify the OIM interface and improve the end-user experience. The solution included creating unique interfaces that mapped to both legacy and new systems, ensuring a seamless transition for users. This allowed the client to onboard 50% more applications into their identity platform. Furthermore, the use of offline certification streamlined a major review process for 46,000 entries, achieving a nearly 99% completion rate and significantly improving operational visibility and control.