Case Study: a leading retail pharmacy chain saves $9M with Persistent Systems' Saviynt identity management solution

Leading Retail Pharmacy Chain Saves $9M with Streamlined Identity Management Solution

The customer, a leading retail pharmacy chain, was using a cumbersome and expensive Oracle identity management system. This resulted in a heavy manual workload for their admin team, frustrated employees who had to manage multiple credentials, and slow access request processes. They engaged Persistent Systems to streamline their identity management and improve the user experience.

Persistent Systems implemented the Saviynt platform to automate user onboarding and termination and to provide a self-service portal for password resets and access requests. This solution created a synchronized one-ID system and added multi-factor authentication. The measurable results were significant, including $9M in savings. Over 45 days, employees performed over 150,000 self-service password resets, and 81% of access requests became self-service, reducing resolution time from seven days to nearly instantaneous.