Case Study: Leading Pharma Company reduces patient wait time with Persistent Systems and Salesforce Health Cloud

Leading Pharma company intelligently automates workflow to reduce patient wait time

Persistent Systems worked with a leading pharma company that was struggling with time- and labor-intensive manual workflows, delayed communication across stakeholders, limited flexibility in its reimbursement hub, and the need for architecture standardization. Persistent brought its Health Cloud expertise and Salesforce Health Cloud experience to address these operational challenges.

Persistent implemented a Salesforce Health Cloud–based solution that streamlined end-to-end online workflows, enabled flexible and configurable process standardization, and integrated third-party systems for real-time customer information and communication. As a result, the leading pharma company achieved efficiency gains across functions, reduced patient wait time, faster customer service, and an agile 6-week release model with metrics-driven performance management.