Case Study: a leading express logistics provider achieves real-time shipment visibility with Persistent Systems

Leading Express Logistics Provider scales to 1.2M shipments daily with Persistent Systems

Persistent Systems helped a leading express logistics provider address challenges with its legacy track-and-trace system. The customer faced issues with real-time shipment visibility, strained call centers, and operational inefficiencies, which risked customer trust and SLAs as demand increased. The outdated platform could not flexibly scale with daily shipment volumes or support rapid service launches.

The solution involved modernizing the legacy monolith into a microservices-based architecture with Kubernetes orchestration. Persistent Systems built a scalable platform that now processes over 1.2 million shipments daily with zero downtime deployments, real-time tracking, and reduced long-term costs via an open architecture. This provided a future-ready foundation, significantly improving operational efficiency, customer experience, and business scalability.