Case Study: a leading Australian commercial workforce provider achieves faster growth and improved customer loyalty with Persistent Systems and Salesforce

Leading Australian commercial workforce provider drives business growth and customer loyalty

Persistent Systems worked with a leading Australian commercial company that had major operational gaps, including no invoicing capability, heavy manual processing, complex recruitment administration, limited real-time reporting, and poor mobile support that slowed quote turnaround and customer communications.

Persistent Systems implemented Salesforce Sales Cloud, Marketing Cloud, and the Force.com Platform to streamline sales, marketing, recruitment, and customer engagement processes. The solution consolidated key functions into one system, created a single source of truth, automated reminders and follow-ups, and improved visibility across operations, resulting in better business decisions, reduced administrative overhead, faster sales growth, and higher customer satisfaction and retention.