Case Study: Leading Aesthetic Solutions Provider achieves 60% higher productivity with Persistent Systems and Salesforce

Leading Aesthetic solutions provider achieves a 60% increase in productivity with Salesforce

Leading Aesthetic Solutions Provider, a long-established hair restoration expert with more than 40 years in the industry, was struggling with fragmented systems, manual daily reporting, a disjointed scheduling process, and a distributed POS environment without payment gateway support. Persistent Systems worked with Salesforce to unify data and operations, using tools such as Salesforce Einstein Analytics, Salesforce CPQ, and custom scheduling on the Lightning platform.

Persistent Systems implemented a single Salesforce-based platform that centralized POS, automated reporting, enabled 13 real-time integrations with external systems, added PayEezy payment processing, and integrated multiple credit application systems and Noble CTI. The result was a 60% jump in counsellor productivity, a 50% increase in referral conversion, and a 40% improvement in scheduled appointments, while also simplifying maintenance and creating a more seamless customer experience.