Case Study: a leading US-based utility company achieves 60% faster application onboarding with Persistent Systems

Interactive Portal Provides Major Utility Company 60% Reduction in Onboarding Time, Improving Coordination and Standardization

Persistent Systems helped a leading US based utility company that serves 5.2 million households in the Northwestern US address major challenges with onboarding applications into SailPoint IGA and Ping SSO. The process was manual, inconsistent, and difficult to coordinate, causing delays, errors, and little visibility into request status.

Persistent Systems built an interactive onboarding portal with structured questionnaires, team-specific sections, alerts, email notifications, notes and comments, and dashboard reporting. The new solution improved collaboration and standardization, reduced overall application onboarding time by 60%, cut SailPoint onboarding from six to eight weeks to three to four weeks, and reduced Ping Identity onboarding from four to five weeks to one to two weeks.