Case Study: a leading radiology firm modernizes PACS and RIS to boost productivity with Persistent Systems

Integrated Digital Platform Development for Picture Archiving and Communication System (PACS) & Radiology Imaging System (RIS) for Leading Us Radiology Firm

A leading US radiology firm, the largest provider of outpatient diagnostic services in the country, faced challenges with outdated on-premise PACS and RIS systems. These legacy monoliths had complex workflows, high administrative costs, and lacked analytics, preventing real-time operations management and improved patient engagement. They partnered with Persistent Systems to modernize their applications and ensure security compliance.

Persistent Systems developed a new integrated digital platform by migrating the customer's proprietary systems to a multi-cloud environment. The solution included persona-based workspaces to streamline workflows and a custom-built Call Center Management System for enhanced data interoperability. This resulted in significant productivity gains, a major reduction in technical debt, and improved HIPAA-compliant patient engagement for the radiology firm.