Case Study: Independent Insurance Claims Management Company achieves 22% cost reduction with Persistent Systems

Independent Insurance Claims Management company optimizes Claims and Administration processes

Independent Insurance Claims Management Company, one of the world’s largest Third Party Administrators (TPA), needed to transform its claims and administration operations to reduce costs, improve customer service, and manage complex risks across multiple locations and time zones. Persistent Systems was brought in to help address high overhead in Loss Adjustment, Medical Management, and Managed Repairs, while also strengthening data security and operational control.

Persistent Systems implemented a comprehensive claims and administration solution built on an integrated risk management platform with claims self-administration, EHS support, dashboards and analytics, reporting, and risk lifecycle management. Delivered through a secure offshore development center and supported with 24/6 Appian ecosystem coverage, the program drove 22% cost optimization over 3 years, 100% SLA adherence, and improved productivity, forecasting, and reporting capabilities.