Case Study: a global payment providing company modernizes identity management and reduces support tickets with Persistent Systems and Oracle Identity Manager

Ignite & Identity HUB Revolutionize Global Payment Platform’s Identity Management

Persistent Systems helped a global payment providing company address urgent GDPR compliance needs while dealing with outdated identity software that lacked automated onboarding and offboarding, centralized password management, SSO, and a user-friendly interface. The result was poor reporting, mounting support tickets, and frustration for both users and administrators.

Persistent Systems replaced the legacy SAM platform with Oracle Identity Manager (OIM) and added the Ignite UI, along with integration for systems such as O365, Active Directory, and Ping SSO, to create a more intuitive and centralized identity experience. This modernization reduced helpdesk calls and support tickets, improved self-service and productivity, and gave the company a stronger foundation for future growth, with clear time and cost savings.