Case Study: IDFC Bank modernizes banking channels and cuts turnaround time with Persistent Systems

IDFC Bank Rolls Out New Banking Channel while Modernizing IT Infrastructure

IDFC Bank partnered with **Persistent Systems** to modernize its IT environment while launching new digital banking capabilities. The bank faced complex workflows across more than 30 applications, regulatory pressures, and a small operations team, which made new initiatives difficult and slowed down delivery.

**Persistent Systems** built an end-to-end integration platform with over 1,000 services connecting 30+ applications across core banking, web, mobile, CRM, ATM, cash, treasury, trade, and document management systems. The solution enabled a new Missed Call/SMS banking channel in under four weeks, replaced manual paper-based mandate registration with e-mandate processing, reduced implementation cost and turnaround time, and supported more than 700 services with CI/CD-driven DevOps for faster incident resolution and twice-weekly deployments.

IDFC Bank