Case Study: Lennox modernizes spare parts sales and maintenance with Persistent Systems and Salesforce

How Persistent helped Lennox modernize their spare parts sales and maintenance systems with Salesforce

Lennox EMEA, a leading global supplier of heating and air conditioning solutions, sought to modernize its management of spare parts sales and maintenance. The company faced challenges with outdated, redundant, and difficult-to-maintain IT systems that created a complex user experience. They partnered with Persistent Systems to adopt efficient, up-to-date software that would streamline operations and strengthen customer relationships.

Persistent Systems implemented a comprehensive Salesforce solution, including Sales Cloud, Service Cloud, CPQ, and Field Service. This provided Lennox with a single, modern system to centralize information, automate sales processes, and support field technicians. The results included significant time savings, more efficient service operations, and an improved ability to attract and retain customers. Technicians gained mobile access to customer histories and job schedules, replacing multiple outdated tools.

Lennox

Thierry Gayvallet

Head of Maintenance, Spare Parts and Sales