Case Study: DELTA Machines Accelerates Digital Transformation with Persistent Systems and Salesforce

How Persistent Helped Accelerate DELTA Machines’ Digital Transformation With Salesforce

DELTA Machines, a French high-precision machine tools provider, wanted to become the first fully digitized company in its sector, but its after-sales and technical teams were slowed by paper files, Excel-based scheduling, and manual phone-and-email workflows. Persistent Systems helped the company modernize customer service operations with Salesforce, including Sales Cloud, Salesforce CPQ, Service Cloud, and Field Service.

Persistent Systems implemented a digital service environment that gave teams instant access to customer records, machine histories, service requests, and technician schedules, while enabling mobile job dispatching and tablet-based field reporting. The transformation was delivered in seven months, on time and on budget, and helped DELTA Machines reduce response times, eliminate administrative bottlenecks, and become the first French company in its sector to fully digitize its systems.

DELTA Machine

Romain Priore

Deputy Managing Director