Case Study: Major Global Travel Management Company improves operations and productivity with Persistent Systems' network operations center

How a major global travel management company optimized operations and productivity with network operations center

Persistent Systems helped a major global travel management company address the challenges of operating as a technology-dependent global organization. The customer needed to streamline operations, improve system monitoring, reduce costs, and maintain a robust 24/7 support environment with no downtime.

Persistent Systems deployed a network operations center (NOC) to provide cost-effective round-the-clock monitoring of IT infrastructure and applications, with KPI-based alerting for service disruptions. Persistent Systems also introduced real-time issue resolution and “territory teams” to speed response across networks, servers, systems, and applications, resulting in improved KPIs, better resource optimization through real-time dashboards, faster issue closure, higher user satisfaction, and lower IT failure risk.