Case Study: Leading Travel Management Company achieves faster time to production with Persistent Systems

How a leading travel management company headquartered in Europe aligned its global IT operations and infrastructure and speed time-to-market and improved overall communications

Persistent Systems helped a leading travel management company headquartered in Europe address major IT infrastructure challenges, including the need for 24/7 response with no downtime, dispersed support teams across regions, and limited internal resources and technical expertise. The company needed to align global operations and improve communications while speeding time-to-market.

Persistent Systems implemented a global DevOps-based operating model across 109 countries, supported by offshore multi-domain expertise, governance, and training. The team also deployed Splunk for proactive monitoring, a centralized SDP ticketing tool, and TFS to streamline deployments. As a result, Persistent Systems helped reduce time to production from weekly to daily/on-demand, cut issue resolution time by up to 60%, reduced escalations by up to 85%, and improved reporting, troubleshooting, and overall response times.