Case Study: Leading Claims Management Company achieves 99.9% uptime with Persistent Systems data center operations support

How a global leader in independent claims management achieved uninterrupted availability with data center operations support

Persistent Systems helped a Leading Claims Management Company maintain uninterrupted, 24x7x365 operations for its claims business. The customer needed to meet strict business-level SLAs, quickly identify and resolve performance bottlenecks, and carry out routine upgrades without downtime while keeping systems running at the highest performance levels.

Persistent Systems implemented a customized global offshore data center operations support model with centralized monitoring of servers, network, storage, databases, websites, and application infrastructure. The solution also included scheduled job and backup management, release and patch management, and proactive troubleshooting, resulting in 99.9% continuous delivery for business-critical applications, up to 98.5% backup success, up to 40% better network investment returns, and 60% overall productivity improvement.