Case Study: Global Claims Management Company achieves higher customer satisfaction and lower network costs with Persistent Systems

How a global claims management company achieved uninterrupted network operations while ensuring organization-wide business continuity

Persistent Systems helped Global Claims Management Company address the need for a more robust support environment to maintain business continuity across the organization. The company also wanted to streamline operations, improve systems monitoring, and reduce network-related costs while keeping routine network communications, data, and applications running reliably.

Persistent Systems implemented a 24/7 network operations center (NOC) to monitor the network infrastructure and detect disruptions or failures in real time, along with on-demand availability reporting to improve resource utilization and monitoring. As a result, Global Claims Management Company improved application traffic management and overall performance, delivered faster service response times and resolutions for higher customer satisfaction, and reduced costs by replacing multiple integration management tools with an SD-WAN tool while also lowering database storage requirements.