Case Study: Global Life Sciences Laboratory achieves faster integration and lower operational overhead with Persistent Systems and MuleSoft

Global life sciences leader reduces operational overheads and accelerates time-to-market with MuleSoft

Persistent Systems partnered with a global life sciences laboratory facing high operational overheads and slow order processing due to complex legacy integrations, isolated Salesforce instances requiring manual data syncing, and API management challenges. These issues were hindering the company's time-to-market for new solutions like Direct-to-Patient and Track-and-Trace services.

The solution implemented by Persistent Systems involved establishing a MuleSoft Center of Excellence and developing a digital connectivity platform with a reusable microservices architecture. This streamlined integrations, automated Salesforce data synchronization, and provided real-time order monitoring. As a result, the client reduced order processing time by 50%, achieved real-time data sync in under a minute, and significantly cut development costs and time-to-market for new APIs.