Case Study: a global credit insurance company eliminates identity management backlog with Persistent Systems and Oracle Identity Manager

Global Credit Insurance Provider Overcomes Complex Challenges with Oracle Identity Manager

The customer, a global credit insurance company, faced significant challenges with its fragmented Oracle Identity Manager (OIM) implementation. With a backlog of 120 tickets and numerous unintegrated applications, its user provisioning and access control were inefficient and poorly managed. The client engaged Persistent Systems to take ownership of the complex system and resolve these issues.

Persistent Systems analyzed the ticket backlog, integrated new applications into OIM, and provided customizations tailored to the client's processes. This solution virtually eliminated the support backlog, reducing it from 120 tickets to just 6. The streamlined identity management system improved user experience and better positioned the client for a seamless merger.