Case Study: a leading independent provider achieves faster, more efficient claims processing with Persistent Systems' GenAI solution

GenAI delivers reduced time, effort and cost for claims processing

The client, a leading independent provider of claims management solutions, faced significant challenges in ensuring compliance and consistency across complex insurance claims. Their adjusters manually sifted through numerous policy documents, a time-consuming and error-prone process. To address this, Persistent Systems developed a generative AI solution to reduce effort and improve efficiency.

Persistent Systems built a scalable, serverless framework on AWS Bedrock that enabled natural language interaction with policy documents. This solution automated claims assessment tasks, replacing manual effort with process automation. The outcome was enhanced insights for adjusters, greater overall efficiency, and significant cost savings for the client.