Case Study: a Germany-based global food delivery service company boosts quick commerce profits with Persistent Systems' Salesforce CRM

Food Delivery Company Aims for €10M Profit Boost with Salesforce CRM for Quick Commerce

A Germany-based global food delivery service engaged Persistent Systems to address challenges arising from its expansion into quick commerce. The client needed to onboard Salesforce CRM for this new vertical, requiring the migration of its supplier portal and the creation of new inventory tracking functionalities. A major pain point was the manual, siloed management of supplier contracts, which caused payment discrepancies and poor stock visibility, ultimately impacting sales.

Persistent Systems implemented a two-phase Salesforce solution that streamlined supplier and contract management with automation and AI. This digitized critical data, integrated a digital signing tool, and improved cross-functional workflows. The results included a 100% transparency in supplier management, and the platform is projected to contribute €10 million to annual profit through various improvements in gross merchandise value and cost of goods sold.